iPAC research cited in the Federal Register
Paul T. Jaeger, co-director of iPAC, and Dr. Jonathan Lazar, Professor at Towson University and an Affiliate Faculty member of iPAC, are two of the authors of a study cited in new regulations from the United States Department of Transportation in the Federal Register (vol. 78, no. 218). These new regulations are intended to make the websites and automated kiosks used by airlines and airports accessible to travelers with disabilities.
As one of the reasons for the need of the new regulations, the Department of Transportation cites a study conducted by Lazar, Jaeger, and a number of student volunteers who documented the difficulties buyign tickets and the higher prices that many travelers with disabilities face due to inaccessible websites and kiosks and a lack of awareness of disability issues by airline employees.
The new regulations are available at: http://www.regulations.gov/#!documentDetail;D=DOT-OST-2011-0177-0111
The study cited in the regulations is:
Lazar, J., Jaeger, P. T., Adams, A., Angelozzi, A., Manohar, J., Marciniak, J., Murphy, J., Norasteh, P., Olsen, C., Poneres, E., Scott, T., Vaidya, N., & Walsh, J. (2010). Up in the air: Are airlines following the new DOT rules on equal pricing for people with disabilities when websites are inaccessible? Government Information Quarterly, 27, 329-336.