Libraries and E-Government

At a Glance
Project at a Glance: 
  • Status: Active
  • Launch Date: December 1, 2010
  • Partners: American Library Association (ALA), University of Illinois Chicago, Internal Review Service (IRS), U.S. Citizenship and Immigration Servicve (USCIS), Government Printing Office (GPO), Connecticut State Library Association,  Florida Department of State Division of Library & Information Services, Maryland State Department of Education Division of Library Development and Services, New Jersey State Library, Texas State Library & Archives Commission, Libraries of Middlesex Automation Consortium, and several public libraries.
  • Funding Agencies: Institute of Museum and Library Services (IMLS)
  • Team: John Carlo Bertot, Paul T. Jaeger, John A. Shuler, Jessica McGilvray, Natalie Greene, Ursula Gorham-Oscilowski 
  • Mission: Helping libraries and governments better assist their users to successfully engage in e-government activities
  • Related Projects: Government Information Service in the 21st Century

This project is an effort to explore how best to bring together government agencies and public libraries. The project will also establish a set of best practices for the collaboration between government agencies and public libraries in the provision of e-government services to the public, which will enable their improved access and use. Through partnerships with government agencies, state library agencies, public libraries, academic libraries, the American Library Association, and Government Information Online (managed by the University of Illinois Chicago), the Information Policy & Access Center (iPAC) is developing a collaborative e-government Web resource to:

  • Integrate library service and e-government to ensure successful e-government service and government information engagement by users;
  • Create a robust and collaborative delivery model for e-government services and resources that ensures access to e-government services, resources, and information;
  • Assist agencies and libraries in delivering e-government services to underserved populations and persons with disabilities;
  • Provide libraries, agencies, and the public access to government information and e-government resource specialists for assistance and support;
  • Clarify and operationalize different types of library e-government services roles and suggest which service roles may be most successful for different types of libraries;
  • Provide libraries with resources, guides, tutorials, and other useful materials in order to better serve as critical e-government access points in their communities; and
  • Build on a century of librarian information service expertise through the use of social networking tools and other community building advantages inherent in digital tools.

Though e-government is national in scope and involves local, state, and federal agencies, this project seeks to focus on two e-government services initially that libraries identified as prevalent to better understand the issues associated with large-scale, across and within government, and library e-government partnerships. By focusing on taxation and immigration, this project can:

1) assist libraries to provide essential e-government services to their communities;
2) work with federal, state, and local agencies to develop partnerships to facilitate services to individuals; and
3) develop a range of collective support tools, templates, and training material that help libraries of all types engage in e-government services rather than each library working on its own.

In addition, the project will work with selected states and public libraries to develop, test, design, and scale the Web resource and its contents nationally.

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