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John Carlo Bertot


John Carlo Bertot is Co-Director of iPAC and Professor in the College of Information Studies at the University of Maryland. Dr. Bertot received his Ph.D. from the School of Information Studies at Syracuse University. His research spans information and telecommunications policy, e-government, government agency technology planning and evaluation, and library planning and evaluation. Dr. Bertot is President-elect of the Digital Government Society of North America (DGSNA), serves as chair of the International Standards Organization’s (ISO) Library Performance Indicator working group, and serves as a member of the National Information Standards Organization’s (NISO) Business Information Topic committee. Dr. Bertot is past Chair of the American Library Association’s (ALA) Library Research Round Table, and currently serves on the ALA Committee on Research and Statistics and E-government Services Subcommittee. In addition, Dr. Bertot is Editor of both Government Information Quarterly and The Library Quarterly. Over the years, Dr. Bertot has received funding for his research from the National Science Foundation, the Bill & Melinda Gates Foundation, the Government Accountability Office, the American Library Association, and the U.S. Institute of Museum and Library Services.

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Paul T. Jaeger



Paul T. Jaeger, Ph.D., J.D., is Associate Professor and Diversity Officer of the College of Information Studies and Co-Director of the Information Policy and Access Center at the University of Maryland. Dr. Jaeger’s research focuses on the ways in which law and public policy shape information behavior, particularly for underserved populations. He is the author of more than one hundred and twenty-five journal articles and book chapters, along with seven books. His most recent books are Information Worlds: Social Context, Technology, & Information Behavior in the Age of the Internet (Routledge, 2010) with Gary Burnett; and Public Libraries and the Internet: Roles, Perspectives, and Implications (Libraries Unlimited, 2011) with John Carlo Bertot and Charles R. McClure; and Disability and the Internet: Confronting a Digital Divide (Lynne Rienner, 2012). His research has been funded by the Institute of Museum & Library Services, the National Science Foundation, the American Library Association, the Smithsonian Institution, and the Bill & Melinda Gates Foundation, among others. Dr. Jaeger is Co-Editor of Library Quarterly, Co-Editor of the Information Policy Book Series from MIT Press, and Associate Editor of Government Information Quarterly.


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Mega M. Subramaniam

Associate Director

Dr. Mega Subramaniam is the Associate Director of iPAC and an Assistant Professor with the University of Maryland's College of Information Studies. Her research interest encompasses issues of diversity, inclusion and representation in information and STEM education. In particular, her research focuses on how information institutions (such as school libraries, public libraries and museums) are providing access to the acquisition of information literacy and STEM skills for the underrepresented, underserved, and disadvantaged populations. She is the Coordinator for the School Library Media specialization offered through the MLS program at the iSchool. She also teaches courses offered through the School Library Media Specialization and the Information and Diverse Populations Concentration. More information about her research and teaching interests can be found at:

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Karen Kettnich

Managing Editor, The Library Quarterly

Holding Masters’ degrees in English from the University of Maryland and in Shakespeare Studies from the Shakespeare Institute of the University of Birmingham (UK), Karen Kettnich has worked for the Folger Shakespeare Library, taught for the University of Maryland and the University of California, Santa Cruz, and currently teaches in the Department of English at Loyola University Maryland. She has also served as a dramaturg for many seasons at the theatre company Shakespeare Santa Cruz.

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Natalie Taylor

Senior Fellow

Natalie Greene Taylor is Assistant Professor in the Information School at the University. She received her PhD from the University of Maryland's iSchool in November 2015, as well as her Masters of Library Science in 2011. She was a Graduate Research Associate at the Information Policy & Access Center in Maryland’s iSchool, where she worked on projects relating to e-government, digital literacy and inclusion, school libraries, and children's health literacy.

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Christie Kodama

Graduate Research Associate

Christie Kodama is a doctoral candidate in the College of Information Studies at the University of Maryland. She received her Master’s degree in Library Science with concentrations in School Library Media and Information and Diverse Populations from the University of Maryland in May 2011. Christie has a background in education; she has worked in both U.S. public schools as a classroom teacher and librarian as well as in after-school English academies and middle and high schools in South Korea. Her research interests include using new technologies in teaching and learning, the role of school libraries in student achievement, and urban school librarianship. At iPAC, she is currently working on the Lilead Project. Some of her other interests include Web 2.0 technologies and Website design.

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Derek Hansen

Affiliate Faculty

Dr. Derek L. Hansen is an Assistant Professor of Information Technology within Brigham Young University's Ira A. Fulton College of Engineering and Technology. His research and teaching focus on ways to harness the power of social media technologies to help virtual and real-world communities meet their goals. Specifically, he works on designing novel methods, technologies, and social strategies for making sense of social media datasets and encouraging volunteer participation in socially beneficial endeavors in areas including citizen science, consumer health informatics, and local citizen engagement.

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Jonathan Lazar

Affiliate Faculty

Dr. Jonathan Lazar is a Professor of Computer and Information Sciences at Towson University. He is the founder and Director of the Universal Usability Laboratory at Towson University, and currently serves as Director of the undergraduate program in Information Systems. Dr. Lazar is the Chair of Public Policy for ACM SIGCHI (Computer-Human Interaction), and is a voting member of the USACM council, the US public policy council of the Association for Computing Machinery. He serves on the editorial boards of Universal Access in the Information Society, Interacting with Computers, and ACM Interactions Magazine. Dr. Lazar received the 2011 University System of Maryland Regents’ Faculty Award for Public Service, the 2010 Dr. Jacob Bolotin Award from the National Federation of the Blind, and the 2009 Outstanding Faculty Member Award in the College of Science and Mathematics at Towson University.

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Renee Franklin Hill

Affiliate Faculty

Dr. Renee F. Hill is a Senior Lecturer and Director of the School Library specialization at the University of Maryland’s College of Information Studies. Through instruction and advising, she provides guidance that prepares graduate students to become information specialists who serve patrons from all backgrounds. Renee earned a Bachelor's degree in Exceptional Student Education at Florida Atlantic University. Both her Master's and Ph.D. were earned in Library and Information Studies at Florida State University. Renee is passionate about and committed to research and teaching that focuses on examining methods that various entities within Library and Information Studies might use to address issues of cultural competence, diversity, inclusion, and service to underrepresented populations. In addition, Dr. Hill serves as the College's Associate Diversity and Inclusion Officer and Equity Administrator.


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Ursula Gorham-Oscilowski

Senior Fellow

Ursula Gorham, Ph.D., J.D., is a Lecturer in the College of Information Studies. She is admitted to practice law in Maryland and previously served as a law clerk in Maryland appellate and federal bankruptcy courts. Her research has been published in Government Information Quarterly, Public Library Quarterly, Journal of Education for Library and Information Science, Journal of Open Access to Law, Information Polity, and First Monday. Dr. Gorham is also a co-author of Public libraries, public policies, and political processes: Serving and transforming communities in times of economic and political constraint (2014) and Libraries, human rights, and social justice: Enabling access and promoting inclusion (2015). In addition, she currently serves as an Associate Editor of Library Quarterly.