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John Carlo Bertot


John Carlo Bertot is Co-Director of iPAC and Professor in the College of Information Studies at the University of Maryland. Dr. Bertot received his Ph.D. from the School of Information Studies at Syracuse University. His research spans information and telecommunications policy, e-government, government agency technology planning and evaluation, and library planning and evaluation. Dr. Bertot is President-elect of the Digital Government Society of North America (DGSNA), serves as chair of the International Standards Organization’s (ISO) Library Performance Indicator working group, and serves as a member of the National Information Standards Organization’s (NISO) Business Information Topic committee. Dr. Bertot is past Chair of the American Library Association’s (ALA) Library Research Round Table, and currently serves on the ALA Committee on Research and Statistics and E-government Services Subcommittee. In addition, Dr. Bertot is Editor of both Government Information Quarterly and The Library Quarterly. Over the years, Dr. Bertot has received funding for his research from the National Science Foundation, the Bill & Melinda Gates Foundation, the Government Accountability Office, the American Library Association, and the U.S. Institute of Museum and Library Services.

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Paul T. Jaeger



Paul T. Jaeger, Ph.D., J.D., is Associate Professor and Diversity Officer of the College of Information Studies and Co-Director of the Information Policy and Access Center at the University of Maryland. Dr. Jaeger’s research focuses on the ways in which law and public policy shape information behavior, particularly for underserved populations. He is the author of more than one hundred and twenty-five journal articles and book chapters, along with seven books. His most recent books are Information Worlds: Social Context, Technology, & Information Behavior in the Age of the Internet (Routledge, 2010) with Gary Burnett; and Public Libraries and the Internet: Roles, Perspectives, and Implications (Libraries Unlimited, 2011) with John Carlo Bertot and Charles R. McClure; and Disability and the Internet: Confronting a Digital Divide (Lynne Rienner, 2012). His research has been funded by the Institute of Museum & Library Services, the National Science Foundation, the American Library Association, the Smithsonian Institution, and the Bill & Melinda Gates Foundation, among others. Dr. Jaeger is Co-Editor of Library Quarterly, Co-Editor of the Information Policy Book Series from MIT Press, and Associate Editor of Government Information Quarterly.


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Mega M. Subramaniam

Associate Director

Dr. Mega Subramaniam is the Associate Director of iPAC and an Assistant Professor with the University of Maryland's College of Information Studies. Her research interest encompasses issues of diversity, inclusion and representation in information and STEM education. In particular, her research focuses on how information institutions (such as school libraries, public libraries and museums) are providing access to the acquisition of information literacy and STEM skills for the underrepresented, underserved, and disadvantaged populations. She is the Coordinator for the School Library Media specialization offered through the MLS program at the iSchool. She also teaches courses offered through the School Library Media Specialization and the Information and Diverse Populations Concentration. More information about her research and teaching interests can be found at:

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Karen Kettnich

Managing Editor, The Library Quarterly

Holding Masters’ degrees in English from the University of Maryland and in Shakespeare Studies from the Shakespeare Institute of the University of Birmingham (UK), Karen Kettnich has worked for the Folger Shakespeare Library, taught for the University of Maryland and the University of California, Santa Cruz, and currently teaches in the Department of English at Loyola University Maryland. She has also served as a dramaturg for many seasons at the theatre company Shakespeare Santa Cruz.

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Natalie Taylor

Graduate Research Associate

Natalie Greene Taylor is a doctoral student at the University of Maryland’s College of Information Studies. She is a Graduate Research Associate at the Information Policy & Access Center in Maryland’s iSchool, where she works on projects relating to e-government, digital literacy and inclusion, school libraries, and children's health literacy. She received her Masters of Library Science at the University of Maryland-College Park, specializing in e-government and school library media, for which she is certified in the state of Maryland.

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Christie Kodama

Graduate Research Associate

Christie Kodama is a doctoral student in the College of Information Studies at the University of Maryland. She received her Master’s degree in Library Science with concentrations in School Library Media and Information and Diverse Populations from the University of Maryland in May 2011. Christie has a background in education; she has worked in both U.S. public schools as a classroom teacher and librarian as well as in after-school English academies and middle and high schools in South Korea. Her research interests include using new technologies in teaching and learning, the role of school libraries in student achievement, and urban school librarianship. At iPAC, she is currently working on the Lilead Project. Some of her other interests include Web 2.0 technologies and Website design.

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Jes Koepfler

Graduate Research Associate

Jes A. Koepfler is a doctoral student in the College of Information Studies at the University of Maryland. Her broad research interests include human-computer and human-information interaction as well as online communities and social media. Her current research explores issues of online information access, use, and design with marginalized populations (e.g. homeless individuals). Jes is also affiliated with the Human-Computer Interaction Lab (HCIL) and the Center for the Advanced Studies of Communities and Information (CASCI).

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Derek Hansen

Affiliate Faculty

Dr. Derek L. Hansen is an Assistant Professor of Information Technology within Brigham Young University's Ira A. Fulton College of Engineering and Technology. His research and teaching focus on ways to harness the power of social media technologies to help virtual and real-world communities meet their goals. Specifically, he works on designing novel methods, technologies, and social strategies for making sense of social media datasets and encouraging volunteer participation in socially beneficial endeavors in areas including citizen science, consumer health informatics, and local citizen engagement.

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Jonathan Lazar

Affiliate Faculty

Dr. Jonathan Lazar is a Professor of Computer and Information Sciences at Towson University. He is the founder and Director of the Universal Usability Laboratory at Towson University, and currently serves as Director of the undergraduate program in Information Systems. Dr. Lazar is the Chair of Public Policy for ACM SIGCHI (Computer-Human Interaction), and is a voting member of the USACM council, the US public policy council of the Association for Computing Machinery. He serves on the editorial boards of Universal Access in the Information Society, Interacting with Computers, and ACM Interactions Magazine. Dr. Lazar received the 2011 University System of Maryland Regents’ Faculty Award for Public Service, the 2010 Dr. Jacob Bolotin Award from the National Federation of the Blind, and the 2009 Outstanding Faculty Member Award in the College of Science and Mathematics at Towson University.

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Renee Franklin Hill

Affiliate Faculty

Dr. Renee Franklin Hill is an Assistant Professor in Syracuse University’s School of Information Studies where she teaches courses that prepare graduate students to enter the school library media profession. Dr. Franklin Hill is committed to researching issues that involve examining methods for increasing diversity within Library and Information Studies programs. Her work focuses on understanding information needs and information access as they relate to diverse populations (e.g., members of various racial/ethnic groups, individuals with disabilities). Dr. Franklin Hill serves on the editorial board for The Library Quarterly and is a reviewer for Journal of Education for Library and Information Science.